Terms of Service

These Terms of Service (these “Terms”) are a legally binding agreement between you (“you,” “your,” or “User”) and Realsy, LLC, a Tennessee limited liability company (“Realsy,” “we,” “us,” or “our”), governing your access to and use of the Realsy website at realsy.com (the “Site”), the Realsy platform, and any reports, data, valuations, or other content or services we provide (collectively, the “Services”).

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, PURCHASING A REPORT, OR OTHERWISE ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN SECTION 14. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

1. The Services; Important Disclosures About What Realsy Is and Is Not

1.1 Description. Realsy provides automated property valuation reports for residential real estate (each, a “Report”). Reports are generated using Realsy's proprietary Appraiser Methodology Valuation™ (AMV™) process, which applies structured valuation methodology to property data, comparable sales data, listing information, and other inputs, with the assistance of artificial intelligence technologies.

1.2 A REALSY REPORT IS NOT AN APPRAISAL. You acknowledge and agree that:

(a) Reports are automated valuation products. A Report is not an appraisal and is not the equivalent of an appraisal;

(b) Reports are not prepared in conformity with the Uniform Standards of Professional Appraisal Practice (USPAP) and do not constitute an opinion of value developed by a state licensed or certified appraiser acting in that capacity;

(c) No appraiser-client relationship, agency relationship, fiduciary relationship, or professional advisory relationship of any kind is created between you and Realsy, or between you and any individual associated with Realsy, by your purchase or use of a Report;

(d) References to “appraiser methodology” describe the analytical framework embedded in the Services and do not mean that any individual appraiser has reviewed, prepared, signed, or certified your Report;

(e) Where an appraisal is required by law, regulation, lender policy, court order, or contract, a Report does not satisfy that requirement. You are solely responsible for determining whether a Report is appropriate for your intended use.

1.3 No Professional Advice. Reports and all other content within the Services are provided for general informational purposes only. They do not constitute real estate brokerage, legal, tax, accounting, lending, investment, or other professional advice. You should consult appropriate licensed professionals before making decisions based on a Report.

1.4 Estimates, Not Guarantees. Valuations in Reports are estimates expressed in terms of analytical judgment applied to available data. Actual market value, sale price, or appraised value of any property may differ materially from a Report's conclusion. Realsy does not guarantee the accuracy, completeness, or reliability of any Report or of the underlying data, which is obtained from third party sources that Realsy does not independently verify.

2. Eligibility

You must be at least 18 years of age and capable of forming a binding contract to use the Services. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.

3. Accounts

3.1 You may be required to create an account to purchase Reports. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at support@realsy.com of any unauthorized use.

3.2 Accounts may not be sold, transferred, or shared except with persons within your own organization who are authorized to act on your behalf.

4. User Submissions; Accuracy of Property Information

4.1 To generate a Report, you must submit information about the subject property, which may include the address, property characteristics, condition information, and other details (“Submitted Information”). Reports are generated from Submitted Information together with third party data. The accuracy of a Report depends on the accuracy of your Submitted Information.

4.2 You represent and warrant that your Submitted Information is accurate to the best of your knowledge and that you have the right to submit it.

4.3 You grant Realsy a worldwide, royalty-free, perpetual license to use Submitted Information and data about your use of the Services to provide, maintain, improve, and develop the Services, consistent with our Privacy Policy.

5. Fees, Payment, and Refund Policy

5.1 Fees. Report pricing and any subscription or promotional pricing are displayed at the point of purchase. Prices may change at any time, but changes do not affect Reports already purchased.

5.2 Payment. Payments are processed by our third party payment processor (currently Stripe). By submitting payment information you authorize us and our processor to charge the applicable fees and any applicable taxes. Realsy does not store full payment card numbers.

5.3 All Sales Final. Because Reports are delivered immediately upon generation, all sales are final once a Report has been generated. Realsy does not provide refunds based on disagreement with a Report's value conclusion or on the outcome of any transaction, loan, or negotiation.

5.4 Rerun Credits. If a Report was generated using incorrect Submitted Information, you may contact support@realsy.com to request a rerun credit allowing you to regenerate the Report with corrected information. Rerun credits are issued at the sole discretion of Realsy's support team following review, and are not guaranteed. Realsy may, at its sole discretion, issue a refund or credit for verified technical failures, such as a Report that fails to generate or is delivered in a materially defective form.

5.5 Promotional Offers. Free Reports, promotional codes, and discounts are subject to any additional terms presented with the offer, may be limited in quantity or duration, are non-transferable, have no cash value, and may be modified or revoked by Realsy at any time.

6. License and Permitted Use of Reports

6.1 License Grant. Subject to your compliance with these Terms, Realsy grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access the Services and to use Reports you purchase for your own internal business or personal purposes in connection with the subject property, including sharing a Report with parties to a transaction involving that property (such as your client, a buyer, a seller, or their representatives).

6.2 Restrictions. Except as expressly permitted, you will not, and will not permit any third party to:

(a) resell, relicense, redistribute, or commercially exploit Reports, the Services, or any data contained in them, including offering Reports or derivatives of Reports as your own product or service;

(b) copy, modify, create derivative works of, reverse engineer, decompile, or attempt to discover the source code, models, prompts, or methodology underlying the Services;

(c) use any robot, spider, scraper, or other automated means to access the Services or extract data from them;

(d) use the Services or any Report, in whole or in part, to develop, train, fine-tune, validate, or improve any artificial intelligence or machine learning model, product, or service;

(e) use the Services to build, assist, or inform a competing product or service;

(f) remove, obscure, or alter any proprietary notices, disclosures, disclaimers, or branding contained in any Report;

(g) use the Services in any unlawful manner, or to interfere with, damage, or compromise the Services or our systems;

(h) misrepresent a Report as an appraisal, or represent that a Report was prepared, reviewed, or certified by a licensed appraiser.

6.3 FCRA Prohibition. The Services are not provided by a “consumer reporting agency” and Reports do not constitute “consumer reports” as defined by the Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. (“FCRA”). You may not use the Services or any Report, in whole or in part, as a factor in determining any individual's eligibility for credit, insurance, employment, housing, a government license or benefit, or for any other purpose covered by the FCRA.

6.4 Institutional Use. Use of the Services by financial institutions for collateral evaluation or similar regulated purposes is permitted only under a separate written agreement with Realsy. Absent such an agreement, these Terms govern and no representation is made that Reports satisfy any regulatory evaluation requirement applicable to your institution.

7. Intellectual Property

7.1 The Services, the AMV™ methodology (patent pending), all software, models, algorithms, prompts, designs, text, graphics, and the Realsy™, AMV™, and Appraiser Methodology Valuation™ names and marks, together with all related intellectual property rights, are and remain the exclusive property of Realsy and its licensors. No rights are granted to you except as expressly stated in these Terms.

7.2 Report data is licensed, not sold. As between you and Realsy, you own your Submitted Information; Realsy owns the Reports and all analytical content within them, subject to your license in Section 6.1.

7.3 If you provide feedback, suggestions, or ideas about the Services, Realsy may use them without restriction or compensation.

8. Third Party Data and Services

The Services incorporate data and functionality from third party providers, including public records, listing data, property imagery, and payment processing. Realsy does not control and is not responsible for third party data, and third party data providers shall have no liability to you arising from your use of the Services. Coverage, availability, and accuracy of third party data vary by geography and property type.

9. Artificial Intelligence Disclosure

Reports are generated with the assistance of artificial intelligence technologies. AI-generated analysis may in some cases be inaccurate, incomplete, or inconsistent. You agree to evaluate each Report for accuracy and suitability before relying on it or sharing it, and not to treat any Report as a substitute for professional judgment or advice.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL REPORTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR COMPLETENESS, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. REALSY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY REPORT WILL BE ACCURATE OR SUITABLE FOR ANY PARTICULAR PURPOSE OR PROPERTY.

11. Limitation of Liability

11.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, REALSY AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND DATA PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, REALSY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO REALSY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50).

11.3 WITHOUT LIMITING THE FOREGOING, REALSY WILL HAVE NO LIABILITY FOR ANY DECISION, ACTION, OR TRANSACTION MADE BY YOU OR ANY THIRD PARTY IN RELIANCE ON A REPORT, INCLUDING ANY PURCHASE, SALE, LISTING, PRICING, LENDING, OR INVESTMENT DECISION.

11.4 Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you. In such jurisdictions, Realsy's liability is limited to the greatest extent permitted by law.

12. Indemnification

You will indemnify, defend, and hold harmless Realsy and its members, managers, officers, employees, contractors, agents, licensors, and data providers from and against any third party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your breach of these Terms, (b) your Submitted Information, (c) your use or distribution of any Report, including any representation by you that a Report is an appraisal, or (d) your violation of any law or the rights of any third party.

13. Term, Suspension, and Termination

These Terms apply for as long as you use the Services. Realsy may suspend or terminate your account or access to the Services at any time, with or without notice, including for breach of these Terms, suspected fraud or unlawful activity, or if Realsy determines you are using the Services to compete with Realsy. Upon termination, your license under Section 6.1 to use previously purchased Reports for the subject property survives, but all other rights cease. Sections 1, 4.3, 5.3, 6.2, 6.3, 7, and 10 through 16 survive termination.

14. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

14.1 Informal Resolution First. Before initiating arbitration, you agree to contact us at support@realsy.com with a written description of your dispute and give us 30 days to attempt to resolve it informally.

14.2 Agreement to Arbitrate. Except as provided in Sections 14.4 and 14.5, any dispute, claim, or controversy arising out of or relating to these Terms or the Services, including the validity, scope, or enforceability of this arbitration agreement, will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration will be conducted by a single arbitrator. The seat of arbitration is Nashville, Tennessee, though either party may elect to proceed by videoconference or, for claims under $25,000, on written submissions. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section 14.

14.3 Class Action Waiver. YOU AND REALSY EACH AGREE THAT ANY PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the waiver shall remain enforceable as to all other claims.

14.4 Exceptions. Either party may (a) bring an individual claim in small claims court, or (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

14.5 Opt-Out Right. You may opt out of this arbitration agreement by emailing support@realsy.com within 30 days of first accepting these Terms, with the subject line “Arbitration Opt-Out,” stating your name, account email, and a clear statement that you opt out of arbitration. Opting out of arbitration does not affect any other provision of these Terms.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of laws principles. For any dispute not subject to arbitration, you and Realsy consent to the exclusive jurisdiction and venue of the state and federal courts located in Davidson County, Tennessee.

16. General

16.1 Changes to These Terms. Realsy may update these Terms from time to time. The updated version will be posted on the Site with a revised “Last Updated” date, and material changes will be communicated by reasonable means, such as email or a notice within the Services. Continued use of the Services after the effective date constitutes acceptance. Changes do not apply retroactively to disputes arising before the effective date.

16.2 Changes to the Services. Realsy may modify, suspend, or discontinue any part of the Services at any time.

16.3 Entire Agreement. These Terms, together with the Privacy Policy and any additional terms presented at purchase, constitute the entire agreement between you and Realsy regarding the Services and supersede all prior agreements on that subject.

16.4 Assignment. You may not assign these Terms without Realsy's prior written consent. Realsy may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

16.5 Severability; Waiver. If any provision of these Terms is held unenforceable, it will be reformed to the minimum extent necessary, and the remaining provisions will remain in full force. Realsy's failure to enforce any provision is not a waiver.

16.6 Force Majeure. Realsy is not liable for any failure or delay caused by events beyond its reasonable control.

16.7 Electronic Communications. You consent to receive communications from Realsy electronically, and you agree that electronic communications and signatures satisfy any legal requirement that communications be in writing or signed.

16.8 Notices to Realsy. Legal notices to Realsy must be sent to Realsy, LLC, c/o Registered Agent: Grover Collins, 4101 Charlotte Ave, Ste F186, Nashville, TN 37209, with a copy to support@realsy.com.

17. Contact

Questions about these Terms: support@realsy.com